Buy making a purchase on https://www.thestockfootageclub.com and other sister domain, you agree to these terms.
If the products aren't functioning, producing errors or you haven't received access to them at any time during the first 30 days after purchase, please get in touch with our support team at https://www.thestockfootageclub.com/support immediately.
If we are unable to provide you a working solution within 5 business days, simply delete all digital files and license keys you obtained from us, and ask for a full refund. You will get your refund processed within 14 days or early. That's a firm promise and commitment.If you, the user, have downloaded more then five products (for example, but not limited to: stock footage, video elements, motion backgrounds etc) from The Stock Footage Club membership library you will be ineligible for a refund. By downloading at least five products you have "used" the product and as such it cannot be returned.
As a customer, you are responsible for understanding what our product is and what you receive. You can browse through the entire Stock Footage Club library before deciding to purchase. Our website contains information about our products so you can become informed and make a buying decision to purchase the product or to not purchase. The onus is on you, as a consumer, to make responsible decisions about the purchases you make online.
You can browse through our entire library before deciding whether you would like to purchase The Stock Footage Club. You can do so without any sort of obligation or signing up for an account. We recommend you do so so you can see if our product will meet your needs and expectations. You can preview the video elements to check if they are sufficient to what you deem to be good or adequate quality. If you don’t think our product will suit your requirements or needs then please consider not purchasing the product.
This is self explanatory and as such is invalid claim for a refund.
Our sales page and website go extremely in-depth regarding the product and service we provide. We have multiple videos, explain the benefits and features, and answer several frequently asked questions on our main sales.
If you have any questions regarding our product please feel free to contact us before you purchase.
If you cannot understand what our product is you must not purchase it
This is impossible to occur. You can not purchase our products by mistake or by accident. Buying our products is a two-step process; you enter your details into our checkout form then pay using a third-party payment gateway such as PayPal. We don’t use any one-click payment systems which could cause potential mistakes.
We are not responsible if your device or software cannot open a specific file format. We are happy to advise you on trying to resolve this, but this would be a invalid reason for a refund.
You can use converting tools to get the filetype to work in your software (such as .MP4 To .MOV)
However, if a file is corrupt/not working then we would fix it or reimburse you if the file is not fixable.
Contacting our support desk with a refund request and not staying the specific reasons for your request is not recommended. This will delay the entire process as we gather sufficient information from you. Please spend a couple of minutes to let us know your reason for requesting a refund. When requesting a refund, you must have a genuine reason with succefient information as to why you are entitled to a refund.