Support Desk
Pre-Purchase Questions
The Stock Footage Club is a one-time payment. (You pay once for unlimited access to all assets)
We are planning to always be a one-time payment membership, however in the future, once our library expands we are planning to increase the price progressively.
Yes. Your membership is a one-time fee without any further payments.
No. You will receive unlimited access to all of our stock footage videos and various other elements such as animated elements, motion backgrounds, and special effects, etc. We do not have any limits, credit systems or restrictions on our library.
You can download unlimited files per day.
We will be regularly updating our library with new stock video footage and other various video elements. As a founding member, you will receive access to all future files for free.
We are planning to update the library with hundreds of video clips per week.
Yes, as explained previously, you will receive unlimited access and downloads to our whole library.
We accept PayPal as a payment method.
If you do not have a PayPal account, you can checkout without one using you credit card through PayPal.
Free trials are usually available for recurring memberships. Since Stock Footage Club is one-time payment with unlimited downloads we do not offer a free trial.
You will receive unlimited access to all of our stock video footages and other video elements.
We do have an additional optional upgrade to our Video Creators Club which gives you unlimited access to our online video creator platform. This is 100% optional and not required to access The Stock Footage Club.
To access the main Stock Footage Club membership library, you will be required to be connected to the internet to browse our library.
Once you have downloaded the stock footage to your computers hard-drive, you will be able to use the video file without a connection to the internet.
Stock Footage Questions
All video clips are filmed and delivered in HD resolution.
A very large majority of the video clips are in 1080p. (1920 pixels x 1080 pixels)
Some of our newer video clips are in full 4k resolution. We also have just updated our 4k library.
All video clips can be scaled and resized in a majority of top video editing applications.
All stock footage video clips are formatted in standard video formats that are importable in 99% of video editing applications and software. Around half of our clips are formatted in .mp4 video format. The other half of video clips are formatted in .mov raw format.
If your software application does not support these standard formats you can use a free online video converting app to convert the file to the format of your choice.
A very large majority of video editors and creation tools will support our video clips.
Our video clips are formatted in standard .mp4 and .mov video formats.
Please refer to your creation tools to check to see if they support standard video formats.
No. A majority of video clips do not have background sounds. If video clips have background sounds we will usually mute them, as they are mostly distorted and low quality. We plan to have other products that contain sound effects and music that you can use in conjunction with video clips from The Stock Footage Club.
Account Questions
Please click this link to login and access your purchase.
Once you have logged into your account, please navigate to your my account page to change your password.
Once you have logged into your account, please navigate to your my account page to change your email address.
Once you have logged into your account, please navigate to your my account page -> purchases, you will then be able to download your invoice.
You can go to your My Account page and access your previous downloads.
Please contact us using the link below so we can resolve this error.
Please contact us using the link below so we can resolve this error.
Please contact us using the link below so we can resolve this error.
The promised bonuses are inside the My Account page, they are located on the main sidebar.
Technical Questions
If you are experiencing any issues while trying to login, please contact us with your purchase receipt.
Please use the “Report Error” on the videos listing page to report this error.
Please use the “Report Error” on the videos listing page to report this error.
Please use the “Report Error” on the videos listing page to report this error.
Please use the “Report Error” on the videos listing page to report this error.
Please use the “Report Error” on the videos listing page to report this error.
Please use the “Report Error” on the videos listing page to report this error.
Please make sure the file is compatible inside your program, if it is, please contact us with the video title and URL of the particular file that is not working.
Please use the “Report Error” on the videos listing page to report this error.
Please use the “Report Error” on the videos listing page to report this error.
License Questions
Our license allows you to use our stock video footage and other video elements inside your own personal and commercial projects and also projects that you are working on for your client/s.
Our only restriction is that you cannot redistribute or resell the videos as stock footage videos in any way.
You can use these videos in your own work and you include these videos into a bigger project for clients. A couple of examples include a video carousel on a webpage or a sales video for a client. Another example would be if you created video intros or outros using our backgrounds – you would be able to sell those.
Yes, you can use the videos in any media format … websites, videos, webinars, live-streaming videos, social media sites, Facebook, Twitter, Instagram, on Powerpoint and Keynote presentation slides, etc.
You can use each video as many times as you wish and in as many formats as you wish … without additional charge.
If you are unsure about any proposed usage, please contact our helpdesk and we will clarify the situation.
Yes, the license agreement provides commercial usage which allows you to use the videos in works that you create for clients.
If you are unsure about any proposed usage, please contact our helpdesk, and we will clarify the situation.
All our videos are provided on a non-attribution basis, so there is no necessity to link back to our site.
Your investment in The Stock Footage Club is a one-time fee.
You can use each video as many times as you wish without additional charge.
Payment Questions
You can purchase The Stock Footage Club through the special founders discount. The Stock Footage Club is an online product that will be automatically delivered to your email.
We accept PayPal.
Please contact us using the link below so we can resolve this error.
Please contact us using the link below so we can resolve this error.
